At LEADER AD, we are committed to providing high-quality digital products and services. Due to the nature of digital goods, all sales are final. We understand that there may be exceptional circumstances, and our return policy is designed to address those situations while ensuring the protection of our intellectual property and business interests.
Refunds are generally not offered for digital products once they have been delivered. However, in exceptional cases where the product is deemed defective or not as described, we may consider refund requests on a case-by-case basis.
Refund requests will only be considered under the following conditions:
The product is proven to be defective or unusable.
The product does not match the description provided at the time of purchase.
If we are unable to correct the error or send a corrected version of the product or service.
The request is made within 7 days of purchase.
Note: We reserve the right to request further information or evidence to support any refund claims. Refunds will not be issued for requests based on changes of mind or incorrect purchases.
In rare and exceptional cases where a refund is deemed necessary, LEADER AD reserves the right to first attempt to rectify the situation by:
– Correcting Any Errors: We will work diligently to correct any defects or issues with the product or service delivered to you.
– Providing a Replacement: Where applicable, we will offer an equivalent replacement product or service that meets your needs and expectations.
– Offering an Alternative Solution: We may also propose an alternative solution that satisfies both parties.
Our primary goal is to ensure your satisfaction while maintaining the integrity and sustainability of our business.
If you believe you are eligible for a refund, please contact our customer service team at [email protected] with your order details and a description of the issue. Our team will review your request and, if approved, initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed.
The following products and services are non-refundable:
Custom-designed digital products.
Products that have been significantly altered or modified by the customer.
Subscription-based services that have already been accessed or used.
Training sessions or consulting services that have been delivered as scheduled.
We strongly discourage chargebacks as a means of obtaining a refund. If a chargeback is initiated without prior contact with our customer service team, we reserve the right to dispute the chargeback and take further action to protect our business interests.
– Refunds, when approved, will be processed using the original payment method.
– Any refund requests made after 7days from the date of purchase will not be eligible for consideration.
– LEADER AD reserves the right to refuse a refund if we believe the request is not justified based on the criteria outlined above.
While we strive to ensure that our products and services are delivered without issues, we believe in working collaboratively with our clients to address any concerns. We appreciate your understanding and look forward to serving you with the highest standards of quality.
LEADER AD reserves the right to modify this Return Policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically. Continued use of our services after any modifications indicates acceptance of the revised terms.
If you have any questions or concerns about this Return Policy, please contact us at :
